TERMS AND CONDITIONS 

This website is operated by Crochet Couture LLC. Throughout the site, the terms “we”, “us” and “our” refer to Crochet Couture LLC. Crochet Couture LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
 

Color Disclaimer

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Despite every effort to provide accurate images of each product’s color, actual colors may vary slightly due to different device screen settings, the lighting at time of photoshoot, and other factors. Crochet Couture LLC will not cover return costs for item not being the exact color as the picture. In purchasing from Crochet Couture LLC, you agree to accept the small risk that there may be a slight variation between the actual product color and the digital image.

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To begin the return process, please email your request within 10 days of order delivery to crochetcouturebydee@gmail.com along with your order #, the reason for exchange, a picture of your packing slip, and supporting photos of the item/s you received if the exchange is due to damage, defect, incomplete, or incorrect merchandise.

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• Once your request has been approved, please mail merchandise back within 7 business days, & allow 3-5 business days for your return to be processed and your store credit to be emailed.

 

PLEASE NOTE THERE ARE NO EXCEPTIONS TO THE FOLLOWING:

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• Product defects MUST be reported within 7 days of delivery. If we determine that the product is in fact defective, you may receive a refund or reshipment; your choice.

 

• Customized bags will incur a 20% fee that will be deducted from your store credit. These items are MADE TO ORDER in the size, color, and design that you choose. It is your sole responsibility to make sure all info about the item has been reviewed prior to purchase. If buying as a gift, it is your responsibility to know the recipient's size.